Frequently asked questions

The minimum age to rent a car without additional costs is 21. Car rental is also possible from the age of 18, provided you have held a driver's license for at least one year.

No, you can rent any of our vehicles without leaving a deposit, deposit, and you also do not need to have a credit card.

There are two types of insurance, with basic insurance included in all reservations. Basic insurance covers damage to the car body. This insurance does not cover windows, tires, or rims. To obtain full coverage for your rental, you must add the “Full Protection” option to your extras. None of these insurance policies cover negligence.

We understand negligence to be any use of the vehicle that does not comply with the rules of the contract. Situations of negligence result in the loss of insurance, leaving the customer liable for all damages or costs incurred. Examples: driving under the influence of alcohol, drugs, or substances that affect driving ability; dangerous or reckless driving, including speeding or risky maneuvers; use of the vehicle in prohibited areas, namely off-road driving, on unpaved roads, beaches, trails, etc.; loss or damage to vehicle keys; Allowing the vehicle to be driven by persons not authorized in the contract; Filling with incorrect fuel; Damage resulting from incorrect use of the vehicle or failure to heed dashboard warnings (e.g., oil lights, temperature, etc.); Failure to report accidents, damage, or breakdowns.

To make the rental, identification documents or a passport and also the driver's license are required.

The minimum rental period is 2 full days.

During the reservation process, in the email field, you must enter the email address where you wish to receive the confirmation. If you do not receive it within 5 minutes, you can contact us via WhatsApp or email.

When the car is delivered at the airport, the Just Drive Madeira team tracks your flight in real time so that we can deliver the car to you as quickly as possible.

On the day before the delivery/pick-up of the car, we will send a message to confirm the delivery/pick-up time. Then, we will send an explanatory video of our meeting point on the delivery day. On the day before the collection, we also send some photos of our meeting point at the airport.

Our meeting point on the day of car delivery is at the airport Park 0 in front of the Cristiano Ronaldo statue. On the day of collection, we meet on the departure floor.

No. We deliver and collect the car at any point on the island. Depending on the location, an extra delivery and collection fee may be charged.

No. Your car is reserved and available until your arrival.

No, there will be no charge for canceling the trip. However, your reservation will be canceled immediately.

Canceling the reservation is free up to 24 hours before the car delivery.

No. There is no limit. You can enjoy the car as well as our island.

Yes, when you make your reservation, these extras will be available, as well as a baby stroller, if you need one for your vacation. All these extras have an associated cost, which varies depending on your choice.

The reservation payment is made on the day of car delivery and can be paid by Multibanco, Credit Card, or cash. You can also make a bank transfer and send us the proof to This email address is being protected from spambots. You need JavaScript enabled to view it..

All our vehicles are delivered with a full tank and must be returned with a full tank. On the day of delivery, we will always mention what type of fuel you should use.

You can add one driver per contract. The additional driver has an extra cost added to your total reservation, which will depend on the vehicle selected.

European Union driving licenses are valid. If it was issued elsewhere, you must also have an international driving license.

Yes, our fleet consists of manual and automatic cars.

If personal items are found inside a car after it has been collected, we will contact you to arrange for their return.

If you add full insurance, there is no excess. If you opt for basic insurance, included in the rental price, the excess will cover the cost of damage to the car, but no amount will be deducted on arrival, only in the event of an accident.

We have a list of optional extras that you can add to your reservation. They are as follows:

• Phone holder, €5 per reservation.
• Additional driver, €5 per reservation.
• GPS, €10 per day.
• Baby stroller, €10 per day.
• Maxi-Cosi Group 0 and 0+, €6 per day.
• Child seat Group I and II, €5 per day.
• Booster seat Group III, €4 per day.
• Full protection insurance (windows, tires and rims), €10 per day.

Airport delivery and collection, €20 per reservation (mandatory for reservations where delivery and collection are carried out at the airport).