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  • Frequently asked questions

    Frequently asked questions

Here you can find the answer to any of the questions you have regarding our service, if you don't find what you need, contact us!

Last updated on: 16/04/2024
Minimum age for rental?

The minimum age for renting without charge is 21 years old. Renting a car is also possible from the age of 18, however, between 18 and 21 years old, an extra fee of 15€ per day of rental is charged.

Is a deposit, security deposit, or credit card required?

No, you can rent any of our vehicles without leaving a deposit, deposit, and you also do not need to have a credit card.

What coverage (protection) is included in my rental?

All rentals include comprehensive insurance except for tires, rims, and glass. These extra coverages have an additional cost that varies depending on the selected group.

What documentation is required?

To make the rental, identification documents or a passport and also the driver's license are required.

What is the minimum rental period?

The minimum rental period is 3 full days.

How do i know if my reservation is confirmed?

When making the reservation, you will enter your email. After its completion, you will receive an email confirming your reservation minutes later. If you have not received this confirmation, please contact +351 927 491 323.

Why is the flight number required?

When the car delivery is at the airport, we ask for the flight number in order to track it and organize the delivery. Upon your arrival, we will be at the meeting point, waiting for you.

How will i be contacted on the day of delivery? And for the return?

On the day before the delivery/pick-up of the car, we will send a message to confirm the delivery/pick-up time. Then, we will send an explanatory video of our meeting point on the delivery day. On the day before the collection, we also send some photos of our meeting point at the airport.

Where is the meeting point at the airport?

Our meeting point on the day of car delivery is at the airport Park 0 in front of the Cristiano Ronaldo statue. On the day of collection, we meet on the departure floor.

Can delivery and return only be at the airport?

No. We deliver and collect the car at any point on the island. Depending on the location, an extra delivery and collection fee may be charged.

If there is a delay, is the reservation canceled?

No. Your car is reserved and available until your arrival.

And in case of flight cancellation, will i be charged any amount?

No, there will be no charge for canceling the trip. However, your reservation will be canceled immediately.

If i want to cancel the reservation, will i be charged any amount?

Canceling the reservation is free up to 24 hours before the car delivery.

Is there a mileage limit?

No. There is no limit. You can enjoy the car as well as our island.

Do you provide booster seats and baby/child seats?

Yes, we have all options. The booster seat costs 4€ per day, the maxi-cosi costs 6€ per day, the child seat costs 5€ per day. You must indicate the placement of the corresponding extra at the time of booking.

How is the reservation payment made?

The reservation payment is made on the day of car delivery and can be paid by Multibanco, Credit Card, or cash. You can also make a bank transfer and send us the proof to This email address is being protected from spambots. You need JavaScript enabled to view it..

Regarding fuel, how does it work?

All cars are gasoline. On the day of car delivery, the tank is full and must be returned full as well.

How many drivers can i have?

You can add 1 extra driver to your reservation, which will incur an additional cost of 10€.

Are all driver's licenses legal?

European Union driving licenses are valid. If it was issued elsewhere, you must also have an international driving license.

Do you have vehicles with automatic transmission?

Yes, just as we have manual transmission vehicles, we also have some automatic ones.

Lost/forgotten items inside the vehicle?

If personal items are found inside a car after it has been collected, we will contact you to arrange for their return.

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